4.7 / 5 by 10,000+ Satisfied Swimmers
We understand you may not recall all the details of our terms and conditions. To make the cancellation process easy and stress-free, here is a clear breakdown of our straightforward policy.
To cancel your membership, you must submit an electronic cancellation notice through the “Cancel account” tile on the British Swim School mobile app. This is the only accepted method. Cancellations are not accepted in person, via phone call, voicemail, email, or text.
We understand that you may need to cancel your classes, but we urge you to prioritize your child’s safety. Ending a child’s swim training before they are water-safe is a serious decision. Our goal is to ensure every student is safe in the water, and we hope you consider this before making a final decision.
Upon submitting your cancellation notice, you will receive an email confirmation within two business days.
To cancel your enrollment, you must submit an electronic notice through our mobile app’s online form on or before the 21st of the current month. Verbal, email, or text cancellations are not accepted.
All remaining makeup classes must be scheduled and used before your drop date. They have no cash value and will expire on your last day of enrollment.
When planning a break or a vacation, it’s important to remember that consistency is key for a child’s swim training. To prevent a lapse in skill, we offer several options to help you maintain your child’s momentum.
For short-term absences like vacations or brief medical leaves, you can provide advanced notice through our app. This will automatically generate makeup classes, allowing you to reschedule the missed lessons. You can then take these makeup classes before or after your trip, ensuring your child doesn’t lose their skills.
For a medical leave lasting more than a month, we recommend canceling your account via the mobile app to avoid future billing. Please also provide us with a doctor’s note for our records. When you are ready to return, a re-enrollment fee waiver will be provided as long as we have your doctor’s note on file from before your cancellation.
Contact us today to speak with our team.
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