Our 30 Day Cancellation Notice

If you wish to cancel your classes, all you need to do is to give us a 30 day cancellation notice via email.

You may have many reasons to decide to cancel your classes with us and truly understand that you have to make the hard decision, should you have to terminate your membership with us and we will always be sorry to see you go!

Aiming at the big picture, priority should always be to keep every child safe and do everything possible to reach the goal of the student becoming safe in a body of water. We hope that you are considering the safety of your child before making this decision.

This said, once your decision is made, all we require is for you to give us a 30 day advance cancellation notice via email.

A few important reminders about our 30-day cancellation policy:

• You will always remain enrolled for a full 30 days after we received your notice. The 30 days carry over into the next month if you give notice in the middle of a month.
• For example: If you cancel on the 10th of the month, you will remain enrolled until the 10th of the following month. If you do not want to be charged at the end of a month, you must give us notice on the 1st of that month at the latest. Any later notice will still result in prorated charges at the end of the month.
• Please also note that the only way we accept shorter than 30-day notice is with a doctor’s note.
• We do not accept cancellation verbally (in person) or via text; the only accepted form of cancellation is through email.
• You can schedule your remaining makeup classes only when you are enrolled in a scheduled class. You will need to make sure to schedule your makeup class before your last day of school (meaning during the period up to 30 days from your notification of cancellation) ; missed classes are not refundable ; make up classes have no monetary value nor can be substituted for scheduled classes.
• But most importantly: If you are planning to leave the program before your child is water-safe, we urge you to find another swim school as soon as you can to ensure your child attains the necessary survival skills. Our greatest fear is to hear of a drowning that involves one of our former students who we were not able to make water-safe. You will understand it’s not in our nature to give up on anyone easily – we are committed to the safety of our children!