Make Up Policy

At British Swim School Miami, we offer Make-Up classes for missed swimming lessons!

How Our Make Up Policy Works

• A make-up class will be offered for group classes that are cancelled by British Swim School for closures due to pool machinery malfunction or upon issuance of a Severe Weather Warning requiring the closure of schools and government agencies. There will be no fee for this make-up.
• A make-up class will be available for any group lessons that you miss and can be scheduled one week in advanced. Scheduling this make-up is free if the absence was called in in advance, and $5 if it was an unannounced no-show.
  • Not available for Groupon, Living Social or any other offer.
  • Make-ups are non-transferable and conditional to availability.
  • Make-ups will expire after 60 days if unused. They are limited to students who are actively enrolled in our swim school.
  • Missed make-ups cannot be rescheduled again.
• Make-ups will not be given for Private classes when classes are cancelled by British Swim School; credits will be applied for the value of that cancelled lesson. If you miss a private class, that lesson can be re-scheduled in group classes and same make-up rules apply.
• Students who become inactive: for a nominal fee of $10 per class, we will re-schedule any make-ups that have not expired.

We cannot guarantee a specific instructor for your make-up class. Make ups have no monetary value. Refunds will not be issued for cancelled or missed lessons in lieu of make-ups.

How to inform in an absence in advance?

• Call our customer service team weekdays during regular business hours at (844) 446.7946. A Voice mail is available if we are already online.
• Send us an email to goswimmiami@britishswimschool.com.
• Make sure you include Name of student and Swim class he/she will be missing.

British Swim School is the leading provider of premier swimming lessons in the U.S. for anyone from 3-month old babies, kids, special needs and adults. We now teach swimming year-round out of heated indoor pools in Miami. With a history of over 35 years, British Swim School provides swim lessons to over 13,000 students every week across the nation, always in small groups, using our award-winning fun, happy and goal-oriented method.