FAQS

Common Questions From our Families

We teach students as young as 3 months old. If enrolling at that age, please see Tadpole or use the class wizard found on the desired school location to determine the correct program level.
Initially we teach our students to be water-safe. This includes learning to fall in the water, roll over, surface on their backs, and float independently for 20 seconds. These skills are required in the Turtle 1 group. Your child is able to move up from Minnow to Turtle 1 once they demonstrate these skills.
Children learn through repetition. Repeating motions within our structured class setting will teach muscle memory. Group classes are also key in teaching young children, who typically repeat what they see other children do – swimming, floating and having fun!
Yes! Following the Minnow class, classes are divided into levels breaking down the skills of swimming strokes. Children first learn to swim the length of the pool on their front and back, then strokes will be introduced, then speed and stamina. Once Shark 2 is completed, children have the skills required to join our swim team.
If a class is missed, you are usually able to reschedule it on another day for a nominal fee. Make up classes are scheduled no more than 48 hours in advance. Ask your instructor about what policies you need to follow at your local pool. Please see your BSS waiver for specific details or call your local branch for more information.
Yes. Our policies require that all students under age three wear both diapers. This ensures the health and safety of all students and instructors should there be an accident.
The back float is the ultimate survival skill. A child floating on their back is able to breathe and call for help. As students advance, this skill is also necessary if they get tired while swimming. Some bodies of water do not have an edge to swim to, or the edge is not easily accessible. Back floating is the best way to ensure safety.
We reserve the poolside seats for the parents of Minnow students. We ask that all parents of students of a higher level watch their child from our parent viewing area.
Our classes are all 30 minutes and very efficient and effective. Even while your child is on the side of the pool, they are watching other students. Usually, there are multiple classes in the water and they are able to watch more advanced classes. Seeing others do what they are learning is an excellent teaching tool. Our instructors interact with all students in a methodical manner and there is no wasted time during class.
It’s just fine! All British Swim School instructors teach the same method and it is important for your child to be able to swim with more than one person. Our instructors work closely with one another and will communicate anything beneficial to your child’s progress.
Yes, practicing at home will help tremendously! If you have a pool at home, you should practice as much as possible. If you do not have a pool, many skills can be practiced in the bathtub.
Only Tadpole and Swimboree classes are “Parent and Me” type classes, with one parent or guardian in the water – all other classes are without parent. For Tadpole and Swimboree: You do not need to know how to swim, the classes are held in shallow water. There is also no head submersion for the parent required.
Our prices are per 30-minute class. For the current pricing, please view the Pricing tab on this website.
We charge by class and you always pay the calendar month in advance. Upon enrollment, we will count how many classes there are left in the calendar month, and charge your credit card for those classes. E.g. if you enroll in the middle of the month and there are two weeks left, we will charge you for two classes. Special note: If you enroll after the 20th of the month, we will also include the next month’s fees. Upon enrollment, we also include our annual membership fee. Please see the Pricing tab for details.
We will need your credit card on file so we can charge you around the 20th of each month for the next month’s fees – until you cancel. For instance, on February 20 we charge for all of March. On March 20, we charge for all of April and so on. We will calculate the exact amount each month, based on the number of days that you are enrolled and the number of weeks the month has. Some months have 5 weeks – this is the reason why your charge might change from month to month. We will not charge for major holidays.
You are never committed for more than 30 days. If you wish to withdraw from your lessons, please provide us with 30 days written notice. This can be done by email to [email protected] We will contact you within 48 hours to confirm receipt of your request. Your last class does not have to be at the end of a calendar month – if you cancel mid-month, your membership will end 30 days later in the middle of the following month. We will adjust the last credit card charge accordingly to reflect the cancellation.
We offer a 15% discount if you are eligible for our family pricing. For more information please see the Pricing tab.
Pinterest logo