Common Questions From our Families
Students are eligible for one make-up lesson per calendar month per class taken. For 2x per week lessons, students are eligible for two make-ups. Make-ups must be scheduled in advance over the phone (410)457-9355 during regular weekday business hours. No stand-by or walk-in make-ups are allowed. Make-up classes can be reserved up to one week in advance. Make-ups expire two months after the missed class if they have not been used. Make-ups cannot be guaranteed to be available on the same day of the week as the missed class. We do allow make-ups to be taken across locations and days within British Swim School Northern Baltimore based on availability. Make-ups are not transferable, conditional to availability, have no monetary value and are limited to students who are actively enrolled in our swim school. All unused make-ups expire on the day of the last paid class as make-ups cannot be used to extend enrollment after the last paid class. There are no make-ups for missed make-ups. Make-ups cannot be used as payment for regular classes
A make-up class will be offered only for classes that are cancelled by British Swim School. There will be no fee for this make-up and it cannot be scheduled more than 48 hours in advance. We cannot guarantee a specific instructor for your make-up class and once they are scheduled they cannot be re-scheduled again. Make-ups will not be given for, Barracuda Swim Team, Semi-private and Private classes; house credits will be applied for the value of that cancelled lesson. You will not be charged for any national and religious holidays when British Swim School is closed. Make-ups will not be scheduled for these days.