Common Questions From our Families
If a student misses a lesson for any reason they are eligible for one make-up lesson per calendar month. Students enrolled in multiple lessons per week are eligible for two make-up lessons per month. These make-ups will be without additional charge if the absence was called or emailed in at least 60 minutes in advance. If notice was less than one hour or if it was an unannounced no-show, a $10 rescheduling fee applies to eligible allowed make-up in a given month. In addition, scheduled make-ups in excess of one per month will incur a $10 administrative fee.
Make-ups must be scheduled in advance over the phone (610-607-4420) during regular weekday business hours. No stand-by or walk-in make-ups are allowed. Make-up classes can be reserved up to one week in advance and expire two months after the missed class if they have not been used. Make-ups cannot be guaranteed to be available on the same day of the week as the missed class, and we cannot guarantee the same instructor. Make-ups are not transferable, conditional to availability, have no monetary value and are limited to students who are actively enrolled in our swim school. All unused make-ups expire on the day of the last paid class as make-ups cannot be used to extend enrollment after the last paid class. There are no make-ups for missed make-ups. Make-ups cannot be used as payment for regular classes
In the case of inclement weather, we will monitor the situation closely and communicate our decision to open or close via Facebook and email. If we decide to close, a make-up class will be offered. If we are open and a student misses a class, the above make-up policy applies.
You will not be charged for any national holidays when British Swim School is closed. Make-ups will not be scheduled for these days.