Career Opportunities

Swim Instructor

ABOUT BRITISH SWIM SCHOOL

At British Swim School, we are not just swimming instructors. We shoot through the water like torpedoes toward our goals knocking them out of the water triumphant, and hungry for nachos to celebrate. We are a team of people serious about saving children’s lives and serious about having fun while doing it – but not too serious because that would offset the fun of course. Since 1981, British Swim School has been the pioneer of teaching water survival skills to children as young as three months old. We are doing our part the best we can to stop drowning from continuing as the leading cause of death in children under five.

Working at British Swim School You Will Notice That…

  • You’ll need to be a strong communicator, a proud brand ambassador, and possess the know how to get the job done.
  • We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
  • In return for your hard work, you’ll have an opportunity to work for a fast-growing, creative, and culture-driven company with prudent opportunity for growth. As well as help us promote a life-changing learning experience and growing kick-butt team every day.
  • When we are not teaching life-saving skills from our curriculum, we like to make funny videos and photos with our team and post them on social media for all to see and envy, as well as play games with our students and eat Swedish Fish candy. Get it? We are also a team that comes together to do volunteer work for charities and non-profit organizations outside of work.

Don’t worry, we’ll train you, so you don’t need a competitive swimming background or experience teaching. As long as you think you can keep up with the sharks.

Why You Should Apply?

  • Flexible hours
  • Competitive pay
  • Sick and Safe Pay
  • Vacation Time (PTO)
  • Option to join 401k Plan
  • Paid training – Fun atmosphere
  • Genuine opportunity for growth
  • Birthdays off and paid, woot-woot!
  • Employee referral and performance bonuses
  • Opportunity to make a difference in a child’s life
  • Monthly (actually fun) team events at escape rooms, skyzone, adventure park, baseball games, party bus with multiple destinations to name a few! We are open to anything fun to keep you happy!

Qualifications & Experience:

  • Enthusiastic personality!
  • HS Diploma
  • Must be responsible and professional
  • Swimming Experience: 1-2 years Preferred
  • Customer Service Skills: 0-1 years Preferred
  • Lifeguarding/First Aid/CPR/AED Certification(s) Preferred
  • Proven experience working with children

We are hiring for multiple locations in Central Maryland and Northern Virginia! British Swim School is growing, and we’re excited to add to our team!

See you at the pool!

Job Type: Part-time

Apply Now


Sales & Customer Service Agent

Job Description

As a Sales and Customer Service Agent in the British Swim School DMV central office, you are responsible for making inbound and outbound calls, enrolling new customers, processing customer requests, attending customer events and answering any questions while making all experiences personal and memorable. You will become a master of our program, internal systems, collaborative tools, and CRM systems. The ability to speak, read, and write Spanish is a huge bonus!

Working at British Swim School You Will Notice That…

  • You’ll need to be a strong communicator, a proud brand ambassador, and possess the know how to get the job done.
  • We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
  • You will not leave your personality at home. We thrive from each unique perspective. Our strength is in our diversity of opinions and ideas.
  • In return for your hard work, you’ll have an opportunity to work for a fast-growing, creative, and culture-driven company with prudent opportunity for growth. As well as help us promote a life-changing learning experience and growing kick-butt team every day.
  • When we are not teaching life-saving skills from our curriculum, we like to make funny videos and photos with our team and post them on social media for all to see and envy, as well as play games with our students and eat Swedish Fish candy. Get it? We like to have random pizza & board game parties in the office as well! We are also a team that comes together to do volunteer work for charities and non-profit organizations outside of work.

Duties and Responsibilities:

  • Be the voice of British Swim School. This will entail a heavy amount of customer interaction via phone. Making the goal of every interaction to turn a potential customer into a happy member of our family or keep a current member of the BSS family happy. Never forgetting every email you send, call you answer, or call you make is a representation of our entire company. You must be able to seize these opportunities to impress.
  • Be a high energy, forward thinking-self-starter. We like fast learners who aim to prove they do not need to be micromanaged or babysat!
  • You will need to become a master of our internal systems and a pleasant know-it-all when it comes to product knowledge.
  • Keep the kind of detailed notes in our customer tracking system that would make Sherlock Holmes blush.
  • Multitask and prioritize with the swiftness of a ninja.
  • Embrace new challenges every day. Being adaptable and flexible is critical!
  • Follow up on items… and follow up… and follow up again.
  • Manage and resolve customer issues with the perfect balance of firmness and genuine heartfelt care, including knowing when to talk and when to listen to a customer.
  • Help organize and execute customer events in and out of our office and pools.
  • Fun administrative stuff like preparing forms and reports for the Sales and Customer Service Manager.
  • Embrace your mistakes! You’ll inevitably make a few. Be able to take it upon yourself to ensure you will grow from them.
  • Help identify any ways our systems and processes could work more efficiently, catching anything we might have missed.

Required Skills and Experience:

  • High school diploma required.
  • Associate’s or bachelor’s degree preferred.
  • At least 1 year of customer service experience required.
  • Fluency in Spanish is greatly preferred.
  • Experience with CRM’s, POS systems, and collaborative online tools is preferred.
  • Be able to have a sense of humor with the customer and your coworkers while never breaking professional character.

LEGAL STUFF

Hiring is contingent on passing a complete background check, writing sample, and Customer Service test.

British Swim School is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status or genetic information.

This role is not eligible for visa sponsorship.

Job Type: Full-time

Apply Now


Deck Ambassador

Working at British Swim School You Will Notice That…

  • You’ll need to be a strong communicator, a proud brand ambassador, and possess the know how to get the job done.
  • We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
  • In return for your hard work, you’ll have an opportunity to work for a fast-growing, creative, and culture-driven company with prudent opportunity for growth. As well as help us promote a life-changing learning experience and growing kick-butt team every day.
  • When we are not teaching life-saving skills from our curriculum, we like to make funny videos and photos with our team and post them on social media for all to see and envy, as well as play games with our students and eat Swedish Fish candy. Get it? We are also a team that comes together to do volunteer work for charities and non-profit organizations outside of work.

Site Ambassadors Duties and Responsibilities:

  • Consistently be the smiling face that people see when they enter our building and ensure that the customer experience at BSS is nothing other than extraordinary.
  • Check students in for swim class and to ensure that children are placed with the proper instructor.
  • Facilitate and organize class orders and switches while testing pool water levels hourly.
  • Answer all customer questions and concerns in a timely and professional manner.
  • Handle the documentation of customer purchases, inventory, incidents, and other pool or staff needs using Deck Ambassador Daily sheets.
  • Open and close their assigned location at the beginning and end of every shift.
  • Assist instructors from the pool deck when help is needed.
  • Ensure that all areas of the pool deck are kept clean.
  • Other duties as assigned by the School Manager.

Why You Should Apply?

  • Flexible hours
  • Competitive pay
  • Sick and Safe Pay
  • Vacation Time (PTO)
  • Option to join 401k Plan
  • Paid training – Fun atmosphere
  • Genuine opportunity for growth
  • Birthdays off and paid, woot-woot!
  • Employee referral and performance bonuses
  • Opportunity to make a difference in a child’s life
  • Monthly (actually fun) team events at escape rooms, skyzone, adventure park, baseball games, party bus with multiple destinations to name a few! We are open to anything fun to keep you happy!

Qualifications & Experience:

  • Enthusiastic personality!
  • HS Diploma
  • Must be responsible and professional
  • Customer Service Skills: 0-1 years Preferred
  • Lifeguarding/First Aid/CPR/AED Certification(s) Preferred
  • Proven experience working with children

We are hiring for multiple locations in Central Maryland and Northern Virginia! British Swim School is growing, and we’re excited to add to our team!

See you at the pool!

Job Type: Part-time

Apply Now

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